ID Tools: Questions, Respect, Compromise

Relationship building is one of the most essential soft skills we have as instructional designers. Our SMEs provide expertise and personal insight into the courses and subject matter. Without this crucial knowledge the course material lacks depth and substance. We are called upon to honor the expertise and insight the subject matter experts provide, while at the same time imparting our expertise and research-based knowledge on adult learning theory, best practices, and effective learning strategies. The ability to create a safe space for exchanging ideas and mutual respect can often make the difference between a collaborative partnership and a transactional relationship.

I would love to say I have always mastered this tightrope and created the perfect balance for a collaborative partnership, but in reality that is not the case. However, over the years I have managed to compile some tried and true strategies from each experience. I had the benefit of an excellent mentoring and a book study with a book titled Crucial Conversations. These allowed me to grow in confidence as a new instructional designer. With more confidence came the ability to unilaterally compromise on some issues and know where to stand (or stand as firmly as I was able) on other issues. I also learned that by asking questions of myself and my SMEs, we could often 1) identify the sticking point or root of the conflict and 2) find common ground.

Whenever I meet with a new subject matter expert I begin with the mindset that we have a common goal of providing effective and engaging instruction to the learner. If I am willing to ask questions, honor their expertise, and compromise without endangering the integrity or goal of the project, I often find the SME is willing to cooperate. The tricky part is building on this foundation to create a truly collaborative partnership. Collaboration requires trust and a feeling of mutual respect. This requires time, but I feel it is well worth the investment.